ALL ABOUT US
We're a Freedom Loving alternative to Chewy and Amazon. Our Pet Store grew out of our love for all animals. We provide everything you need to keep an animal in your home because we have pets in ours. We strive to help rural and underserved communities that don't have a pet store nearby to gain access to pet supplies. Our customers should not have to travel long distances to get supplies for their pets. Now you can have it all delivered to your door.
We understand the special bond between pets and their owners, and we want to encourage that kind of love in everyone.
Pet ownership is a rewarding responsibility, and with this in mind we continue to make sure that everyone who comes to us is well-educated and understands the obligations required to keep a happy and healthy pet. As a result of our hard work, our customers constantly tell us how happy they have been since having a pet in their lives. We just love when they share heartwarming stories about the pets they have come to love so much. Visit us today and see how truly happy having a pet will be for you.
SHIPPING POLICY
How it Works
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Ordering online: Online orders will normally be delivered in 2-5 days. Delivery fees may apply. Dog food, cat food, and cat litter may take up to two weeks to be delivered. Standard Shipping will be free for purchases of $50 or more. For orders less than $50, a shipping fee of $9.99 will be added to your total.
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Name, address, and phone number will be required on all delivery orders so as to get your order to you promptly. If your order is missing some information, it may take more time and you may be contacted to clarify such information.
PRIVACY POLICY
How we use your information
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
If you don’t want us to process your data anymore, please contact us at contact-us@t-rexpets.com or send us mail to: PO Box 703 Rexburg, ID 83440.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to email us at contact-us@t-rexpets.com or send us mail to: PO Box 703 Rexburg ID 83440.